Refund and Returns Policy

Introduction:

We want you to be completely satisfied with your purchase at OurBride. If for any reason you are not satisfied with the products you have ordered, we are here to assist you. Please read our refund and returns policy below.

1. Return Eligibility:

You are eligible to return your product if:

• The product is unused, in its original condition, and in the original packaging.
• The product is returned within 15 days of receipt.
• You have proof of purchase (order number, receipt, or proof of payment).

Certain items may not be eligible for return, such as:

• Personalized or customized products.
• Products on sale or clearance.
• Gift cards or vouchers.

2. How to Return:

To initiate a return, please follow these steps:

• Contact our customer service team at Contact Us within 15 days from the date of receipt.
• Provide your order number and details of the item you wish to return.
• Our team will provide you with instructions for returning the product.

3. Return Shipping:

– Customers are responsible for the return shipping costs unless the product is defective or damaged upon arrival.

– We recommend using a tracked shipping service to ensure the safe return of your item.

– If the item is lost during the return shipping process, we will not be responsible for the loss.

4. Refund Process:

– Once we receive your returned item, we will inspect it to ensure it meets the return eligibility requirements.

– If the return is approved, we will issue a refund to the original method of payment within 7–10 business days.

– If the return is denied (due to damage, missing parts, or violation of return conditions), the item will be returned to you.

5. Damaged or Defective Items:

If you receive a damaged or defective product:

• Please contact our customer service team immediately at Contact Us.
• We may request photos of the damage to process your return or exchange.
• You will receive a full refund or replacement, depending on your preference and product availability.

6. Exchanges:

If you wish to exchange an item for a different size, color, or model, please follow the return process, and once your item is returned, we will assist you in placing a new order for the desired item.

7. Non-Returnable Items:

The following items are non-returnable:

• Personalized or custom-made products.
• Items marked as non-returnable during the purchase process (e.g., final sale items).
• Gift cards.

8. Changes to the Policy:

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the updated date will be reflected at the top.

9. Contact Us:

For any questions regarding our Refund and Returns Policy, please contact us at Contact Us.